Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including

• Name
• Company name
• Email address
• Phone number
• Billing address
• Shipping address
• Printer model information
• Order history
• Payment-related information
• Tax exemption certificates
• Uploaded files or documents
• Information submitted through contact forms, quote forms, reorder forms, JotForm forms, emails, phone calls, text messages, customer account setup, invoices, orders, or QR-code printer labels
• Any other information you choose to provide

We may also collect certain technical information automatically when you visit our website, such as browser type, device information, IP address, pages viewed, referring URLs, and general usage data through cookies, analytics tools, pixels, tags, or similar technologies.

How We Collect Information

We may collect information through several methods, including

• Website contact forms
• Quote request forms
• JotForm order forms
• Email communications
• Phone calls and text messages
• Customer account setup
• Invoices and order processing
• QR-code printer labels used for reorder requests
• Website analytics and tracking tools
• Communications with customers, vendors, distributors, manufacturers, or service providers

Some forms, including JotForm forms, may submit information directly to us by email and may also store form entries within JotForm’s platform.

How We Use Information

We may use the information we collect to

• Respond to quote requests and customer inquiries
• Process orders, invoices, payments, shipments, and deliveries
• Provide customer service and account support
• Confirm printer models, supply needs, and reorder information
• Maintain customer order history and business records
• Send order updates, quote follow-ups, reorder reminders, and service-related communications
• Send marketing or promotional emails, where permitted
• Improve our website, forms, products, services, and customer experience
• Maintain internal records for accounting, tax, legal, compliance, and business purposes
• Protect against fraud, misuse, unauthorized access, or other unlawful activity
• Comply with applicable legal obligations

Payments and Invoicing

Quire generally invoices customers separately and does not process payments directly through the website.

We do not intend to personally store full credit card numbers. If payment information is processed through a third-party payment processor, that processor may collect and process payment information according to its own privacy policy, security practices, and terms.

JotForm and Third-Party Forms

We may use JotForm or similar third-party form providers to collect quote requests, reorder requests, customer details, product information, printer information, shipping information, tax exemption certificates, uploaded files, or other order-related information.

Information submitted through these forms may be transmitted to us by email and may also be stored within the third-party form provider’s system. These providers may process information on our behalf to help us operate our business and provide services to customers.

Cookies, Analytics, and Tracking Technologies

Our website may use cookies, analytics tools, pixels, tags, plugins, or similar technologies to help us understand how visitors use our website, improve functionality, measure performance, and support marketing or advertising efforts.

These tools may include, but are not limited to

• Google Analytics
• Google Tag Manager
• Meta/Facebook Pixel
• LinkedIn Insight Tag
• WordPress analytics or plugins
• Other website functionality, analytics, or advertising tools

Cookies and similar technologies may collect information such as IP address, browser type, device type, pages visited, links clicked, referring pages, and general website usage activity.

You can usually adjust your browser settings to refuse or remove cookies. However, some website features may not function properly if cookies are disabled.

Marketing Communications

We may send marketing or promotional emails about products, services, savings opportunities, reorder reminders, special pricing, company updates, or other business-related information.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email, if available, or by contacting us at sales@quireoffice.com.

Even if you opt out of marketing emails, we may still send non-marketing communications, such as order confirmations, invoices, quote responses, delivery updates, account-related messages, or other transactional/service communications.

Text Messages and Phone Communications

We may communicate with customers by phone or text message when they provide a cell phone number and agree to communicate with us by text.

We do not use text messages for marketing purposes. Text messaging is used only as another means of business communication, similar to email, such as discussing quotes, orders, reorder requests, deliveries, customer service, or account-related matters.

Message and data rates may apply depending on your mobile carrier. You may ask us to stop texting you at any time.

How We Share Information

We do not sell personal information.

We may share information with trusted third parties as necessary to operate our business, provide services, fulfill orders, process invoices, manage communications, or comply with legal obligations. These may include

• Shipping carriers
• Payment processors
• Accounting or bookkeeping software providers
• CRM software providers
• Email marketing platforms
• JotForm or other form providers
• Website hosting providers
• Website analytics, advertising, or plugin providers
• Manufacturers, distributors, wholesalers, or supply-chain partners, including Lexmark or other product suppliers
• Sales tax software providers, such as Avalara, TaxJar, or similar providers
• Professional advisors, including attorneys, accountants, consultants, or insurers
• Government, regulatory, or legal authorities when required by law

We may also disclose information if we believe it is necessary to protect our rights, enforce our terms, prevent fraud, respond to legal process, or protect the safety of our business, customers, or others.

Data Retention

We may retain customer information, order history, invoices, communications, and related records indefinitely unless deletion is requested and deletion is legally allowed.

We may need to retain certain information for legitimate business, accounting, tax, legal, warranty, dispute-resolution, compliance, security, or recordkeeping purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect.

However, no method of transmission over the internet, email, text message, or electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored by us.

You should avoid sending sensitive information through unsecured channels unless necessary.

Your Choices

Depending on your location and applicable law, you may have certain choices regarding your information.

You may contact us to request

• Deletion of your personal information, where legally allowed
• Opt-out of marketing emails

We may need to verify your identity or request additional information before processing certain requests. We may deny or limit requests where permitted or required by law, including when information must be retained for business, tax, legal, security, accounting, or compliance purposes.

To make a request, contact us at:

sales@quireoffice.com

California Privacy Rights

If you are a California resident, you may have certain rights under California privacy laws, depending on the nature of your relationship with us and whether those laws apply to our business.

These rights may include the right to request information about certain categories of personal information we collect, use, disclose, or share; the right to request deletion of certain personal information; and the right to opt out of certain uses or disclosures where applicable.

Quire does not sell personal information.

To submit a California privacy request, contact us at:

sales@quireoffice.com

We may need to verify your identity before responding to a request. We may also retain information as permitted by law, including for business records, tax, accounting, security, legal, compliance, or transaction-related purposes.

Children’s Privacy

Our website, products, and services are intended for businesses and adults 18 years of age or older.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Geographic Scope

Quire Office Products LLC serves customers in the United States and the U.S. Virgin Islands.

Our website and services are intended for use by customers located in those areas.

Links to Third-Party Websites

Our website, emails, forms, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the privacy policies of any third-party websites or platforms you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after any update means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us at

Quire Office Products LLC

Website: quireoffice.com

Email: sales@quireoffice.com